FAQ - Products
Why don’t you offer returns on most items?
Most of our products are made-to-order, with specific color and fitment selections chosen by each customer. Because of this, it is very unlikely that another customer will need the exact same configuration, which prevents us from accepting returns.
We strongly encourage you to carefully review the product description to confirm proper fitment for your specific vehicle and body style before placing your order.
While we strive to display colors as accurately as possible, screen variations can affect how colors appear. For best results:
- Review our Color Chart for the most accurate representation
- Order color samples (available for a small charge) to confirm your selection
If you have any questions, we are available weekdays (10 AM to 3 PM CST [U.S.]) to assist prior to ordering and ensure you make the right choice.
By completing your order, you acknowledge and agree that all made-to-order items are final sale. Once produced and shipped, these items cannot be returned, refunded, or exchanged.
Why aren’t Auto Trim DESIGN® products available on Amazon?
We understand the convenience of Amazon — fast Prime shipping and one-click buying are hard to beat. However, our custom graphics, InvisiGARD® paint protection film, and other unique automotive specialty products are precision-made, vehicle-specific solutions that require more than just a quick add-to-cart purchase. Here’s why we sell them directly through our store:
- Precision & fit matter Each kit is custom-designed for specific makes, models, and years. The best results come from customers who understand exact placement, surface prep, and installation techniques. Buying directly lets customers read detailed instructions, watch our step-by-step videos, and ask us questions before ordering. Amazon’s fast “add-to-cart” style often leads to impulse buys, which can result in mismatched expectations or less-than-ideal results.
- Personalized guidance When you order from us, you can ask questions directly to people who know these products inside out (e.g., “Will this PPF wrap around my Hummer EV’s curves without stretching?” or “How does this graphic apply, wet or dry?”). That level of tailored advice is difficult to provide through Amazon’s platform.
- Quality control & careful packaging We hand-pack every order with care to prevent damage to delicate film, pre-cut pieces, or decals. We ship from Neenah, WI using reliable tracked carriers so your kit arrives ready to install. While Amazon can offer “free” Prime shipping, those costs are most likely “baked” into the price (plus their seller fees), and we prefer to control the entire fulfillment process to ensure everything arrives in great condition.
- Fairness as a small business As a family-owned company, we’ve seen too many cases where large platforms accept returns on opened/used specialty products (especially custom-cut or applied items) with little recourse for sellers. Selling direct lets us handle returns fairly while keeping prices competitive and quality high.
We may explore other marketplaces in the future if it better aligns with our product type and seller protections — but right now, selling directly lets us deliver the personal service, accuracy, and care our customers expect and deserve.
Thank you for choosing our convenient and informational online store, it truly helps us keep creating high-quality, vehicle-specific solutions.
Can the Stripe Eliminator® Eraser Wheel remove large vinyl graphics?
The Stripe Eliminator® Eraser Wheel is best suited for small-scale removal tasks such as narrow vinyl pinstripes, small decals, adhesive residue, and detail work. While it can be used on larger vinyl graphics, it is not the recommended tool for those applications.
For vinyl pinstripes wider than 1 inch (2.54 cm) or for vinyl vehicle graphics covering larger surface areas, we recommend using a heat gun or GraphXOff® Gel or Sprayable products, which are specifically engineered for safe, efficient large-area vinyl graphic removal. The Stripe Eliminator® Eraser Wheel is intended for smaller projects where precision and control are required.
Can the Stripe Eliminator® Eraser Wheel remove painted pinstripes or lettering?
No. The Stripe Eliminator® Eraser Wheel is designed specifically for removing vinyl pinstripes, small vinyl decals, adhesive residue, and detail work. It is not intended for painted pinstripes, painted lettering, or painted graphics.
For painted pinstripes, lettering, or graphics that are not clear-coated, GraphXOff® Gel, when used properly and according to instructions, can be a safe and effective option for removal and may help minimize damage to the underlying surface. As with any painted surface, results can vary based on paint type, age, and condition, and testing in an inconspicuous area is always recommended.
Why did the color of the Stripe Eliminator® Eraser Wheel change?
The color of the Stripe Eliminator® Eraser Wheel has recently transitioned from orange to a soft mint green due to updated regulatory requirements affecting certain colorants used in manufacturing.
This update reflects a move toward materials that align with more stringent environmental and safety standards. While the previous version met all applicable requirements at the time, the new formulation supports an even higher level of compliance with evolving guidelines.
Importantly, this change is limited to the colorant only—there is no impact to the performance, durability, or effectiveness of the eraser wheel. You can expect the same professional-grade results you’ve always relied on.